Last updated: July 2026

1. Who We Are

Kairos Mind Wellness is a private psychiatric practice operated by Dr Michelle Strydom, a registered psychiatrist with the Health Professions Council of South Africa (HPCSA), based in Centurion, Gauteng, South Africa.

For the purposes of the Protection of Personal Information Act 4 of 2013 (POPIA), Dr Michelle Strydom is the responsible party for personal information collected through this website and during the provision of psychiatric services.

Contact: info@kairosmindwellness.co.za

2. Information We Collect

We may collect the following categories of personal information:

Contact information: your name, email address, and phone number when you submit an enquiry via our contact form.
Health information: details about your psychiatric and mental health history shared during assessments and therapy sessions.
Billing information: medical aid details, where applicable, for claims processing.
Website usage data: anonymised data such as pages visited and time spent on the site, collected automatically through standard web technologies.

3. How We Use Your Information

Personal information is used solely for the following purposes:

To respond to your enquiries and schedule appointments.
To provide psychiatric assessment and therapy services.
To process medical aid claims on your behalf.
To comply with legal and professional obligations as required by the HPCSA and applicable law.

We do not sell, rent, or trade your personal information to third parties.

4. Health Records and Confidentiality

All information shared in the context of therapy or assessment is treated as strictly confidential in accordance with the HPCSA Ethical Rules of Conduct and the National Health Act. Your health records will not be disclosed to any third party without your written consent, except where:

There is an imminent risk of serious harm to yourself or another person.
Disclosure is required by a court order or applicable law.
Disclosure is necessary to prevent or detect a serious criminal offence.

5. How We Store and Protect Your Information

Your personal information is stored securely using appropriate technical and organisational measures. Paper records are kept in locked storage accessible only to authorised personnel. Electronic records are password-protected and access-controlled.

We retain client records for a minimum of six years after the last contact, in line with HPCSA guidelines, after which records are securely destroyed.

6. Your Rights Under POPIA

As a data subject under POPIA, you have the right to:

Be informed of what personal information we hold about you.
Request access to your personal information.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information, subject to our legal retention obligations.
Object to the processing of your personal information.
Lodge a complaint with the Information Regulator of South Africa.

To exercise any of these rights, please contact us at info@kairosmindwellness.co.za.

7. Cookies and Website Data

This website may use essential cookies to ensure the site functions correctly. No advertising or tracking cookies are used. By using this website, you consent to the use of essential cookies only.

8. Third-Party Services

This website is hosted on servers in South Africa or within a jurisdiction that provides adequate data protection. We do not use third-party advertising networks or share your data with marketing platforms.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or our practices. The date at the top of this page indicates when it was last revised. Continued use of this website after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us:

Kairos Mind Wellness
Dr Michelle Strydom
Centurion, Gauteng, South Africa
info@kairosmindwellness.co.za